First priority
When to contact the studio or a medical professional
Call the studio promptly if you are unsure what is normal for your service. For severe pain, spreading redness, pus, fever, eye pain, vision changes, a serious allergic reaction, or a burn that blisters or worsens, contact a licensed medical professional or urgent care. Trish's Lashes provides beauty services, not medical diagnosis or treatment.
Retention care
Eyelash extensions
Lash extensions are attached to natural lashes, so retention depends on adhesive cure, your lash cycle, skin oil, makeup, sleep, and aftercare.
- Keep lashes dry for the first 24-48 hours, or for the exact time your artist gives you.
- Avoid steam, saunas, hot yoga, swimming, heavy sweating, and direct shower spray during the initial cure window.
- Do not rub, pick, pull, twist, or sleep face-down on your extensions.
- Do not use oil-based cleansers, oily sunscreen, waterproof mascara, strip-lash glue, or lash curlers on extensions.
- After the dry period, clean your lash line gently with a lash-safe cleanser and soft brush. Rinse, pat dry, and brush lightly.
- Avoid cotton fibers that can catch at the lash line.
- Book fills before the set becomes too sparse. Natural shedding is normal every day.
Important: allergic reaction
If eyelash extensions cause allergy symptoms
A patch or spot test lowers risk but cannot guarantee that you will not react. Lash adhesive allergy or irritation can still appear after a full set because the eyelid area is more sensitive and exposure is longer. Symptoms may start during the appointment, within a few hours, the next morning, or over the first 24-72 hours.
Possible symptoms include itching, burning, redness, watery eyes, eyelid swelling, tenderness, rash, pain, or blurred / disturbed vision. Symptoms that affect the eye itself should be treated seriously.
What to do
- Contact the studio and tell us when symptoms started, what you feel, and whether one or both eyes are affected.
- Seek care from an ophthalmologist, urgent care, or another licensed medical professional if symptoms are more than mild, are worsening, involve eye pain, vision changes, swelling, discharge, or do not improve quickly.
- Follow medical advice. If a clinician recommends removal, contact the studio for professional removal when appropriate.
- Use cool compresses only if they feel soothing and do not require rubbing the eye.
What not to do
- Do not pull, cut, or peel extensions off yourself. This can damage natural lashes and irritate the eye.
- Do not use home removal products, oils, glue dissolvers, or harsh cleansers near an irritated eye.
- Do not rub the eyes or apply mascara, eyeliner, lash serum, strip-lash glue, or eye makeup while symptoms are present.
- Do not ignore trouble breathing, swelling of the lips / face / throat, dizziness, fainting, or widespread hives. Call 911 for emergency allergic reaction symptoms.
Natural lash services
Lash tint, lift, and perm
A lash lift or perm reshapes the natural lash; tint darkens the lash. Freshly processed lashes need a gentle first day.
- Keep lashes dry for 24-48 hours after service.
- Avoid steam, saunas, hot yoga, swimming, heavy sweating, and sleeping directly on the lashes during the first 24-48 hours.
- Do not use mascara, lash serum, oils, eye cream, or heavy makeup around the lashes until your artist says it is safe.
- Do not rub the eyes or use a lash curler after a lift or perm.
- After the first day, keep lashes clean and brush gently into place.
- If your eyes feel irritated, remove contact lenses if applicable and contact the studio. Seek medical care for eye pain, vision changes, or worsening irritation.
Freshly waxed skin
Waxing aftercare
Waxing removes hair and can temporarily leave skin more sensitive. Treat the area like delicate skin for the first 24-48 hours.
- Avoid heat, hot showers, saunas, steam rooms, tanning, direct sun, swimming pools, hot tubs, and heavy workouts for 24-48 hours.
- Wear loose, breathable clothing over body-waxed areas to reduce friction.
- Do not scrub, exfoliate, shave, pick ingrown hairs, or use fragranced products on the waxed area for at least 24-48 hours.
- Avoid retinoids, acids, peels, and strong active skin care on the area until skin is calm.
- Keep the area clean and dry. Use a gentle moisturizer if your artist recommends it.
- After the area settles, gentle exfoliation can help reduce ingrown hairs, but do not exfoliate irritated or broken skin.
If skin feels burned
If waxing causes a burn-like reaction
Some redness and tenderness can happen after waxing. If the area feels burned, hot, raw, or unusually painful, stop using active products and treat the area gently.
- Cool the area with cool tap water or a cool, wet compress for about 10 minutes, or until discomfort improves.
- Do not apply ice directly to the skin.
- Do not apply toothpaste, butter, exfoliants, retinoids, acids, fragrance, alcohol-based toner, or antibiotic ointment unless a medical professional tells you to.
- A thin layer of plain petroleum jelly may help protect a minor superficial burn.
- Cover the area with a sterile nonstick bandage if clothing rubs it. Do not pop blisters.
- Protect the area from sun while it heals and after it closes to reduce dark marks or scarring.
- Contact a medical professional if blistering, severe pain, spreading redness, drainage, swelling, fever, or worsening symptoms occur.
Cosmetic tattoo care
Permanent makeup, nano brows, eyeliner, and lip blush
Permanent makeup is cosmetic tattooing. Fresh color usually looks stronger than the healed result, and peeling, light scabbing, itching, and a temporary “too light” phase can be part of healing. Do not judge the final result until the area has fully healed.
- Keep the area clean. Wash only as instructed by your artist, then pat dry with clean tissue or gauze.
- Do not pick, scratch, rub, peel, or pull flakes. Let the skin release naturally.
- Use only the aftercare balm, ointment, or moisturizer your artist recommends. Do not use home remedies.
- Avoid makeup on the treated area until your artist says it is safe.
- Avoid sun, tanning, swimming, hot tubs, saunas, steam, heavy sweating, facials, peels, laser, retinoids, acids, and exfoliants on the area while it heals.
- Avoid direct shower spray on the treated area. Keep shampoo, conditioner, and skin care products away from fresh pigment.
- For lip blush, avoid spicy foods, very hot drinks, kissing, and direct contact with unclean cups or utensils while the lips are fresh. If you are prone to cold sores, follow your physician's guidance.
- For eyeliner, avoid contacts, mascara, lash serums, and eye makeup until your artist clears you. Seek medical care for eye pain, vision changes, or worsening swelling.
- Use sun protection after healing. UV exposure fades cosmetic tattoo pigment.
- Attend any recommended touch-up or perfecting appointment. Additional touch-ups, color boosts, corrections, or removal may be charged separately.
There is no warranty or guaranteed cosmetic result for permanent makeup performed on your skin. Skin type, lifestyle, medication, sun exposure, prior work, aftercare, and how your body heals all affect the final cosmetic outcome.
Important: allergic reaction or infection concern
If permanent makeup causes a reaction
Permanent makeup is cosmetic tattooing, so the skin is opened and pigment is placed into the skin. A patch test or prior service history cannot guarantee that you will not react. Reactions can appear immediately, within the first few days, during healing, or rarely much later because pigment remains in the skin.
Some mild redness, swelling, tightness, itching, tenderness, flaking, or scabbing can be normal during early healing. Concerning symptoms include increasing pain, spreading redness, heat, pus or drainage, fever, worsening swelling, hives, blistering, a raised rash, severe itching, pigment-area bumps, or symptoms that continue to worsen instead of improving.
What to do
- Contact the studio with clear photos, your service date, and when symptoms started.
- Contact a licensed medical professional promptly for suspected infection, allergic reaction, increasing pain, spreading redness, pus, fever, or worsening swelling.
- Keep the area clean and dry according to your aftercare instructions until a clinician gives different instructions.
- Tell medical professionals that the service was permanent makeup / cosmetic tattooing and what area was treated.
What not to do
- Do not pick scabs, scratch, scrub, exfoliate, or try to remove pigment yourself.
- Do not apply makeup, retinoids, acids, peels, fragrance, peroxide, alcohol, antibiotic ointment, steroid cream, or home remedies unless a medical professional instructs you to.
- Do not swim, tan, use saunas, get facials, laser, tinting, waxing, or other treatments over the area while symptoms are present.
- Do not wait for the studio to “treat” a medical problem. We can document the concern and advise about service records, but medical treatment must come from a licensed medical professional.
Policy note
Warranty and service result reminder
Eyelash extensions have a limited 3-day workmanship warranty when aftercare is followed. Lash lift, tint, perm, waxing, and permanent makeup procedures are not covered by the eyelash extension warranty. Permanent makeup has no guaranteed cosmetic result. Review the service warranty and studio policy pages for full terms.